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Delivery Information

Worldwide shipping costs & delivery times

Local Delivery Services 

Northern Ireland & Republic of Ireland

Fastway Courier's is our chosen service provider for this region.

We are currently offering our customers FREE Delivery on all orders over £42.00 to Northern & Southern IrelandWe charge £5.95 postage for order purchases less than £42.00. Delivery to these regions are carried out within 24-48 hours from order confirmation however this is dependant on your location.

If an order has been received and confirmed on a Friday before Noon it will be dispatched on that day. All orders received and confirmed after Noon of a Friday through to Sunday will be dispatched on the Monday.

We also offer guaranteed Next-Day Delivery for customers in Northern & Southern Ireland. We charge £9.95 for the service which can be selected on orders placed before Noon Monday to Thursday.

We may use Royal Mail & An Post from time to time depending on the orders contents and delivery location. Please note that no orders are dispatched or delivered at the weekends or on public holidays.


Mainland UK Delivery Services 

England, Scotland & Wales

DHL Express is our chosen service provider for this region.

We are currently offering our customers FREE Delivery on all orders over £42.00 to Mainland UKWe charge £5.95 postage for order purchases less than £42.00. Delivery to these regions are carried out within 24-48 hours from order confirmation however this is dependant on your location. (Please note this excludes The Channel Islands).

If an order has been received and confirmed on a Friday before Noon it will be dispatched on that day. All orders received and confirmed after Noon of a Friday through to Sunday will be dispatched on the Monday.

We also offer guaranteed Next-Day Delivery for customers in Great Britain. We charge £9.95 for the service which can be selected on orders placed before Noon Monday to Thursday.


Worldwide Delivery Services 

DHL Worldwide Express is our chosen service provider for our global deliveries.

Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days).

European Countries - Zone 1

European Countries Zone 1 comprises the of the following countries; The UK Channel Islands, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain and Vatican City. The cost of shipping to European Zone One is £19.95.

European Countries - Zone 2

European Countries Zone 2 comprises the of the following countries; Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Gibraltar, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Montenegro, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland and Turkey. The cost of shipping to European Zone Two is £22.95.

European Countries - Zone 3

European Countries Zone 3 comprises the of the following countries; Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Moldova and Ukraine. The cost of shipping to European Zone Three is £29.95.

Rest of the World

The cost of shipping to North America, Canada and Mexico is £25.95.

The cost of shipping to Australia, New Zealand and South Africa is £29.95.

The Middle Eastern Region comprises of the following countries; Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates and Yemen. The cost of shipping to The Middle East is £34.95. 

The cost of shipping to any global destination not detailed above is £39.95.

Please note that unfortunately we currently do not ship within The Russian Federation.

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You will receive a tracking email with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order's process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including; reschedule delivery, leave in a agreed location / alternative address or deliver to a DHL Service Point (45,000 locations worldwide).


Please note we may use Royal Mail or An Post Postal Services from time to time depending on the orders contents; delivery with these postal services depend on shipping destination however it is usually within 5-14 working days.

We shall be under no liability for any delay or failure to deliver parcels within the stated time scale. Please note that a signature may be required on the receipt of some orders.

The above shipping costs are calculated on parcel weights of 3kg and under, if an order is placed for an item over 3kg we may contact you to arrange payment of further shipping costs.

Should you have any queries regarding our shipping options please contact us via email and we will happily answer any questions you may have.


In-Store Collection

We also offer a complimentary In-Store Collection Service, when placing your order online simply select the option to 'Collect In-Store' and we will have your order ready for collection from our store in Strabane. Your order will be ready for collection 24 hours after you receive your order confirmation email.

When coming to collect your order please bring the following documents;

  • A copy of your order confirmation email. Please note we are happy to view confirmation emails on smart phones or tablets if not in printed format.
  • The card used to purchase the order, or a photographic ID (a driving license or passport).

 

Can I deliver to multiple addresses?

If you would like to have items sent to separate addresses, for example when sending gifts, please complete a separate order for each address. A separate delivery charge will be made for each address.

 

Split delivery

Where possible we will deliver all products from an order at the same time; however sometimes we will split the delivery of your order.This may be due to the following reasons;
  • The availability of products at the time the order is placed
  • Items purchased may be stored in a different warehouse.